Casiny Casino Privacy Policy 2026 | Your Data

When you register, we ask for your full name, date of birth, contact details, a valid email address, a username and a password. To meet verification requirements we may also request a passport, driving licence or national ID card, a recent utility bill showing your name and address, and in some cases a selfie or a short verification call. We also record payment details linked to your own cards or accounts, deposit and withdrawal history, gameplay activity, device and browser data, IP address, and records of your conversations with our support team.

We use your information to open and run your account, confirm that you are an adult, process deposits and withdrawals, and credit bonuses and loyalty rewards. We also use it to prevent fraud, money laundering and duplicate accounts, to answer your questions, to keep our platform secure and to improve how the site performs. Where you have agreed to receive marketing, we may tell you about offers. You can switch those messages off at any time from your account or by contacting us, and doing so never affects your ability to play.

We rely on several grounds to handle your data. Most processing is necessary to deliver the service you signed up for, including running your account and paying out winnings. Identity checks and anti-money-laundering monitoring are carried out because we are bound by legal and regulatory duties. Fraud prevention, security and service improvement rest on our legitimate interests, which we weigh against your rights. Marketing communications and non-essential cookies depend on your consent, which you may withdraw whenever you wish without penalty.

We never sell your personal information. We share it only where needed: with our operating company, Neptune Projects SRL, and with the payment processor Sultucia Ltd, which handles transactions on our behalf. Identity and financial-checking providers may confirm the details you give us. Game studios, hosting suppliers and support tools receive only what they need to function. We may also disclose information to the Tobique Gaming Commission, law enforcement or other authorities when a legal duty requires it, including reports of suspicious transactions.

We hold your data for as long as your account is open and for a further period afterwards so we can meet regulatory, tax, accounting and anti-money-laundering obligations and handle any disputes. Verification documents and transaction records are kept for the duration those rules require. When a retention period ends, we delete the information or anonymise it so it can no longer identify you. If your account is closed or dormant and you want to retrieve funds or records, contact our support team and we will guide you.

Depending on where you live, you may ask to see the information we hold about you, correct anything inaccurate, request deletion, restrict or object to certain processing, receive a portable copy, or withdraw consent you previously gave. Some requests are limited where we must retain records by law, such as verification and transaction history. We will explain our reasoning if we cannot fully comply. To protect your account, we may ask you to confirm your identity before acting on a request, and we aim to respond within a reasonable timeframe.

We use technical and organisational safeguards to keep your data safe. Identity verification is completed before your first withdrawal, accounts lock after three unsuccessful login attempts, and access to personal data inside our business is limited to staff who need it. You can also set deposit and loss limits or self-exclude through your account tools. Your password is your responsibility, so keep it private and tell us straight away if you suspect misuse. No system is perfectly secure, but we work continuously to reduce risk.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used and protect against abuse. Some are essential for the service to work, while others, such as analytics or marketing cookies, are optional and depend on your choices. You can adjust your settings in your browser or through our cookie banner. Our separate Cookie Policy lists the types we use, their purposes and how long they last, so please consult it for the full detail.

Questions, complaints or requests about your personal data should go to our data protection contact, a dedicated role within our compliance team. You can reach that team through the Contact Support option or the Help Centre in your account, and we will route your message to the right person. Please include enough detail for us to identify your account and understand your request. If you remain unhappy with our response, you may be entitled to raise the matter with the relevant data protection authority where you live.

We may update this policy as our services, technology or legal obligations evolve. When we make significant changes, we will notify you through your registered email address or a clear notice on the site, and the revised version will show its update date. Continuing to use your account after changes take effect means you accept the updated policy. Gambling should stay enjoyable and within your means, so if play ever stops feeling that way, our responsible gambling tools and support team are here to help.